FAQs
Logistics
What if I can’t make a pick up date or want to skip a week?
If you need to skip a week, please let us know no later than a week before your upcoming pick up by emailing us at info@gathercsa.com, and we will suspend the charge for that week. If you have a last minute conflict and can’t pick up your box at the agreed upon location and time, email us at info@gathercsa.com, and we’ll do our best to find an alternative pick up or delivery option that works for you. You can also opt to have us donate your box locally in the event that pick up is not feasible.
Can I switch my pick up location or opt for delivery on a specific week?
If you are looking to switch pick up locations or opt for delivery just for one week, shoot us a note at info@gathercsa.com.
How do I cancel my subscription? How much notice do I need to give?
By logging into your account, you can cancel your subscription under the ‘orders’ tab. If you cancel after the charge for your upcoming delivery has been processed, shoot us an email, and we can offer you a refund or coordinate your final pick up.
How does delivery work?
We partner with Roadie, a 3rd party delivery service. Deliveries will happen every 2 weeks on the same day as our pick ups. You are able to select a time range, and you will get updates and ETAs directly from the driver. If you have any issues with your delivery, please send us a note at info@gathercsa.com.
What are the cut-off times for add-on orders?
We require that you place any add-on orders by 11:30pm Sunday before your upcoming pick up. If your order is placed after that time, it will roll over and be fulfilled for the following pick up date.
Customization
Can I make specific requests for what is or isn’t in my box? Can you accommodate allergies?
To enable us to best support our farm partners, we make weekly selections based on seasonal availability and cannot accommodate specific requests. In the case of allergies, please inform us about your needs when you subscribe (email info@gathercsa.com), and we will do our best to accommodate them. Browse the add-on shop to add specific items to any upcoming box.
There is very little produce in the add-on shop! What do I do if I have specific wants or needs for fruits and veggies?
For the time being, our subscription boxes are the best ways to get your hands on produce. This helps us maintain freshness and streamline our orders with our farm partners.
Can I request custom cuts in the add-on shop? What if I want a boneless ribeye or a I want my boneless pork shoulder cubed?
If you are looking for specific weights or muscles cut in a specific way that you don't see in the add-on shop, you are welcome to write to us at info@gathercsa.com. We cannot guarantee fulfillment of requests for custom meat orders, but we will if we can!
Sourcing
Is your beef grass-fed, grass finished?
Gather sources beef from a network of small farms in our region. All of the animals we process raised on pasture and free of hormones, antibiotics, and GMOs. We take pride, however, in sourcing from farms that raise a diversity of breeds and use practices adapted to their land and goals. Some of the animals we source are entirely grass-fed and finished, others graze pasture, eat hay, and receive non-GMO grains according to season and maturity. All beef you receive in a box or supplemental order will be labeled with information about breed and feed, but if you would like to know what you will receive in advance of a pick up, please send us a note.
How far does your network reach?
We primarily source from Down at The Farms, a food hub of 60+ small family-owned farms and dairies primarily in Central Illinois. We have relationships with farmers in surrounding states like Michigan and Wisconsin and are constantly expanding our network. We source some prepared foods, pickles, charcuterie, and wild-caught fish from small businesses based in the midwest including Vargo Brother Ferments, Lowry Hill Provisions, Hook Point Fisheries, and more.
Do you ever bring in specialty proteins or different poultry?
We do! Gather will occasionally feature hard-to-find proteins like goat, bison, pheasant, rabbit, and duck in our add-on shop as we find farms to source from. Check out the add-on shop for our current offerings, and we’ll keep you updated on upcoming additions through our newsletter and social media. We’re always looking to expand our network and our offerings - if there’s something you’re looking for but can’t find, let us know at info@gathercsa.com.
Other
How do I get involved?
If you are a farmer looking to sell more product in the Chicagoland area, a small business owner interested in partnering with us as a pick up location, a chef or butcher looking to join our small team, or a customer looking to learn more or get involved, please send us an email at info@gathercsa.com.